Informations d'expédition

Deliveries to consumers are normally made through regular mail or UPS. The costs of delivery will be shown to you before you give final approval of your purchase. The risk for the products passes to the customer when they are delivered to the customer. If we have the ordered products in stock we will ship them within 24 hours. If the products are not in stock they will be shipped within six weeks.

Deliveries to traders are made subject to “Incoterms FCA Nässjö, Sweden”. Altered arranges transportation on behalf of the customer and at customer’s cost. The transportation costs will be provided before you give final approval of your purchase and are charged to you as part of the order. Transportation is made in accordance with the carrier’s terms and conditions. The delivery time for products is approximately 6 weeks from order.

Products for shipment to countries outside of Sweden may be subject to taxes, VAT, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer in the destination country and is responsible for all Import Fees. With respect to each item for which Import Fees have been calculated, you authorize the carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item. To obtain details regarding the actual import fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the carrier specified in your shipment confirmation.

Return shipping (when the product is not collected by the Customer)
If the Customer does not collect the product, it will be returned to Altered. The Customer will be charged a fee to cover Altereds reasonable transport and administration costs.

Right to Cancel
According to Distance Contracts Act you have a right, under certain circumstances, to cancel your purchase if you are a consumer. If you wish to cancel your purchase, please contact Altereds customer service at support@alteredcompany.com within 14 days from the date you received the product (the withdrawal period), to assert your right to cancel and create a return shipment. If the agreement covers several products the withdrawal period starts on the date you received the last product. You may use the Cancellation Form available under FAQ/Customer Support.

If you exercise your right to cancel you should, without delay, and no later than within 14 days from the date you informed Altered that you wish to cancel your purchase, at your own expense send the product back to Altered. You are thus responsible for return shipping (including risk). You should package the product well, and preferably in the same packaging that the product was sent to you in to minimize the risk of transport damage. When returning a product, the order number should always be stated. If you exercise your right to cancel, the purchase amount will be refunded as soon as possible, but no later than within 14 days from when Altered received the product from you, or from when you can show that the product was sent back, whichever occurs first. Altered will use the same means of payment for the refund that you have used for the payment of the product. If you have used or tested the product to a greater extent than would have been necessary to determine its properties or function, Altered may require compensation from you for the product’s depreciation. The right to cancel does not apply to traders.

Determination of disputes
In case of dispute with Altered you have the right to bring proceedings outside court by the National Board for Consumer Disputes, ARN. ARN examines disputes between consumers and businesses. It is impartial and does not give advice to either party. ARN does not normally try disputes regarding amounts of less than SEK 1,000. Note that you must submit your application to ARN within six months from the date when Altered said no to your requirements. For more information see www.arn.se.