Frequently Asked Questions

We’re here to answer your questions. Check out our collection of questions and answers below. Let us know if you are missing something: support@alteredcompany.com

DOES THE PRODUCT FIT MY EXISTING TAP?


DOES THE PRODUCT FIT MY EXISTING TAP?


The Altered:Nozzle fits most taps with detachable socket for removable aerators. In the package you’ll receive different adapters that allows you to fit the Altered:Nozzle in the 3 most common tap sizes: Standard (20,8mm), Junior (18,1mm) and Tom Thumb (15mm).

MY FAUCET HAS A CONSEALED/CACHE AERATOR

MY FAUCET HAS A CONSEALED/CACHE AERATOR

Unfortunately our products does not support these types of taps at the moment. 
The product will only work on taps that has detachable sockets and removable aerators.

HOW DO I KNOW WHICH SIZE MY TAP IS?

HOW DO I KNOW WHICH SIZE MY TAP IS?

For help on finding out what size tap you have, please download size guide below.

DO I NEED ANY EXTRA TOOLS FOR THE INSTALLATION?

DO I NEED ANY EXTRA TOOLS FOR THE INSTALLATION?

No. All you need is a hex key to secure the handle and that is included in the adapter bag. You might need a wrench to loosen the socket on you tap.

IS THE NOZZLE SUITABLE WITH MY WATER SYSTEM?

IS THE NOZZLE SUITABLE WITH MY WATER SYSTEM?

The Altered:Nozzle may not be used for faucets connected to pressureless boilers. We recommend a minimum pressure of 3 BAR to fulfill the functionality of Dual Flow. For Single Flow Dome we recommend a minimum pressure of 1.5 BAR. Installing check valves at the hot and cold supply is recommended to prevent cross-over flow.

Nozzle Size Guide

Check here to see what size casing the Altered:Nozzle fits

WHAT ARE THE REQUIREMENTS FOR INSTALLATION?

WHAT ARE THE REQUIREMENTS FOR INSTALLATION?

Our handle fits the standard shower hose and is super simple to install. You just unscrew your existing handle and replace it with Altered:Shower.
Flexible hose must have a ½” female thread. (Standard sizing for US and EU)
Shower arm must have a ½” male thread. (Standard sizing for US and EU)
The Altered:Shower Handle incorporates a backflow prevention device to prevent backflow.

What does the shower kit contain?

What does the shower kit contain?

The kit is for those of you who only have a shower head. The kit contains the Altered:Shower Handle, a shower diverter, a hose and a shower holder. You simply screw the diverter on before your current shower head and you’ve added the option of a shower handle.

DO YOU HAVE ANY REQUIREMENTS REGARDING THE WATER PRESSURE?

DO YOU HAVE ANY REQUIREMENTS REGARDING THE WATER PRESSURE?

The shower requires a minimum pressure of 1,5 Bars. The recommended water pressure is from 2 Bars. The shower comes with a flow regulator that makes certain that you have the right flow rate regardless the pressure.

HOW WELL DOES THE RINSING WORK?

HOW WELL DOES THE RINSING WORK?

Rinsing shower cream with the Dome mode works like a charm. Rinsing hair from shampoo and conditioner can also be done with Dome mode but might take a little bit longer. That is why we added the Monsoon mode which rinses even the thickest hair with ease.

HOW WILL HARD WATER/LIMESCALE EFFECT THE FUNCTIONALITY OF THE SHOWER?

HOW WILL HARD WATER/LIMESCALE EFFECT THE FUNCTIONALITY OF THE SHOWER?

Altered:Shower has the same issues as regular showers with limescale/hardwater. We have not seen any increased maintainence cycles.

If you live in an area with particularly hard water the handle is easy to clean. Just screw the handle off and put it into a container of vinegar for about two hours. Screw back on and you are good to go!

WILL YOU OFFER MORE COLORS THAN CHROME?

WILL YOU OFFER MORE COLORS THAN CHROME?

At this time we are only offering the Altered:Shower in Chrome finish.

WHICH PAYMENT METHODS DO YOU ACCEPT?

WHICH PAYMENT METHODS DO YOU ACCEPT?

You can pay with VISA, MasterCard, American Express, PayPal, Klarna and Apple Pay online. Prices are quoted in Euro.

WILL THERE BE ANY ADDITIONAL FEES FOR CUSTOMS DUTIES OR VAT?

WILL THERE BE ANY ADDITIONAL FEES FOR CUSTOMS DUTIES OR VAT?

All prices on our website are including VAT. 
VAT applies to orders in the EU. Custom and import fees may apply to your country. 
Prices are quoted in Euro (EUR) When ordering goods from alteredcompany.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. Additionally, please note that when ordering from alteredcompany.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

WHAT IS THE WARRANTY TERMS?


WHAT IS THE WARRANTY TERMS?


All Altered products are under warranty for two (2) years from the date of purchase. 
Altered takes great pride in the design and craftsmanship of all our products. We strive to make sure every item we sell is perfect. In the unlikely event that an Altered product does not match up to our high standards we will try our hardest to address the problem.

Please see more details about our warranty here

Terms & Warranty

Find more details about delivery terms and our warranty here

How does your products work with lime scale/hard water?

How does your products work with lime scale/hard water?

Just like any aerator, lime scale buildup will eventually effect the product. The Nozzle is equipped with a particle filter comparable to standard aerators, it will therefore not be either better or worse than your current aerator.


The Altered:Shower has the same issues as regular showers with limescale/hard water. We have not seen any increased maintenance cycles.

HOW DO I CLEAN THE PRODUCTS?

HOW DO I CLEAN THE PRODUCTS?

All products can easily be taken apart and cleaned. Just detach and put into a container of water and vinegar for about two hours and you’re good to go. Rinse with water and brush off particles. 

WHY DOES MY NOZZLE LOOK GREEN OR CORRODED?

WHY DOES MY NOZZLE LOOK GREEN OR CORRODED?

Most metallic materials react when they get in contact with oxygen/water. In some cases, like for iron, the oxidation results in an, often, unwanted degradation/corrosion of the material (e.g. iron turns into rust). In other cases, like for aluminum and copper/brass, the oxidation creates a thin metal oxide layer protecting the metal from further oxidation. For copper and copper alloys like brass, this layer is called verdigris and is colored. The verdigris does not have a negative functional affect on the device but is only an aesthetical thing. Copper/brass is the most common material used in drinking water applications like pipes, faucets etc.

WHAT CAN I DO IF MY NOZZLE IS LEAKING?


WHAT CAN I DO IF MY NOZZLE IS LEAKING?


If you are experiencing leakage from you Nozzle, please check the following:

For standard/Junior sized faucets: 
Make sure you have placed part C in the instruction (metal/Rubber gasket) with the rubber side down.
Do not forget to reuse your original rubber gasket. Check part H in instruction manual.
Try to tighten your socket. Use a plier if necessary. 

For Tom Thumb sized faucets: 
Check if you need to use part E in the instruction manual, a brass adaptor ring. 
Also check if you need to use the extra gasket F together with your original gasket H.

See video here

MY NOZZLE IS STUCK IN MIST MODE. WHAT DO I DO?


MY NOZZLE IS STUCK IN MIST MODE. WHAT DO I DO?


If you have issues with the Nozzle being stuck in Mist Mode it does not mean that your product is defected in any way. Just uninstall and use a wrench/pliers to hold the top and turn the nozzle. If it's still stuck use another wrench/pliers instead of your hand. Be gentle.

THE HANDLE KEEPS FALLING OFF. HOW DO I MAKE IT STAY ON?


THE HANDLE KEEPS FALLING OFF. HOW DO I MAKE IT STAY ON?


If you are having trouble with the handle not staying on, here are some steps you can try:
1. Screwing the screw through the handle without fitting it to see that the screw goes all the way through the hole. 

2. If the screw gets stuck on the way use the hex key to tighten the screw until the it goes through the hole. This clears any potential metal residue. 

3. Once you have done that you can fit the handle to the Nozzle.

I WOULD LIKE EVEN MORE WATER IN SPRAY MODE. IS THAT POSSIBLE?


I WOULD LIKE EVEN MORE WATER IN SPRAY MODE. IS THAT POSSIBLE?


Yes, it is. To increase the water flow in spray mode you remove the plug on top off the Nozzle. Please see further instructions in the instructions manual.

WHEN I TURN OFF MY TAP IT CONTINUES TO DRIP WATER. HOW CAN I FIX THAT?


WHEN I TURN OFF MY TAP IT CONTINUES TO DRIP WATER. HOW CAN I FIX THAT?


Water continuing to run after you turn the tap off means air is trapped in the faucet. It is compressed when water is flowing, and then expands as the pressure goes down after you turn off your tap. Certain types of faucets with a high curved neck can contain trapped air, which can make the tap drip after it is closed. Put the Nozzle to spray mode and flush for a little while to get it out.

I HAVE A GAP BETWEEN THE TAP AND THE CHROME HANDLE. HOW CAN I GET THE HANDLE FULLY ATTACHED?

I HAVE A GAP BETWEEN THE TAP AND THE CHROME HANDLE. HOW CAN I GET THE HANDLE FULLY ATTACHED?

Make sure that you have placed the handle right. See pictures in the installation folder. The little ”knob” needs to be entered in the right cut.
Check so you don’t have the screw on the backside of the Nozzle to far in so it won't slide on. You can also wet the Nozzles black o-ring. Use a little push to slide the handle on.

Download Five

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TO WHAT COUNTRIES DO YOU SHIP?

TO WHAT COUNTRIES DO YOU SHIP?

We ship world wide using UPS. For UPS our estimated delivery time is 5-7 workdays from order date. Within Europe you also have the option to ship with Standard Postal Package. Estimated delivery time is minimum 10 days. Please note that Standard Postal Package does not come with tracking.

CAN I CHANGE MY DELIVERY ADDRESS?

CAN I CHANGE MY DELIVERY ADDRESS?

If you wish to change your delivery address, please contact us as soon as possible after placing your order, and we will do our best to make it happen. If the package has already been shipped, we are unable to change the address during transportation.

WILL THERE BE ANY ADDITIONAL FEES FOR CUSTOMS DUTIES OR VAT?


WILL THERE BE ANY ADDITIONAL FEES FOR CUSTOMS DUTIES OR VAT?


When ordering goods from alteredcompany.com for delivery outside of the European Union (EU), your order may be a subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.

VAT applies to countries within the EU.

CAN I RETURN MY PURCHASE?


CAN I RETURN MY PURCHASE?


Yes you can. We have a 14 day money back guarantee. 
Please contact support [@] alteredcompany.com to apply for a return and conditions regarding this. All returns must be in perfect condition, and come with their original packaging. We are unable to accept returns on items that are scratched, damaged or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you at your own cost.

For more information please download our Return Policy below.

RETURN SHIPPING (WHEN THE PRODUCT IS NOT COLLECTED BY THE CUSTOMER)

RETURN SHIPPING (WHEN THE PRODUCT IS NOT COLLECTED BY THE CUSTOMER)

If the customer does not collect the product, it will be returned to Altered. The customer will be charged a fee to cover Altered's reasonable transport and administration costs.

WHAT DO I DO IF THE PRODUCT IS DAMAGED AT ARRIVAL?

WHAT DO I DO IF THE PRODUCT IS DAMAGED AT ARRIVAL?

If the product is damaged somehow at arrival, please send an email to support [@] alteredcompany.com and we will send you replacement parts. If you did not buy the product through our online store, please contact the supplier where you made the order.

WHAT DO I DO IF A PART IS MISSING IN THE PACKAGE?

WHAT DO I DO IF A PART IS MISSING IN THE PACKAGE?

First double check the box if parts might have fallen out. If parts are missing at arrival, please contact our support at support [@] alteredcompany.com and we will send you replacement parts. If you did not buy the product through our online store, please contact the supplier where you made the order.