According to Distance Contracts Act you have a right, under certain circumstances, to cancel your purchase if you are a consumer. If you wish to cancel your purchase, please contact Altereds customer service at firstname.lastname@example.org within 14 days from the date you received the product (the withdrawal period), to assert your right to cancel and create a return shipment. If the agreement covers several products the withdrawal period starts on the date you received the last product. You may use the Cancellation Form available under FAQ/Customer Support.
If you exercise your right to cancel you should, without delay, and no later than within 14 days from the date you informed Altered that you wish to cancel your purchase, at your own expense send the product back to Altered. You are thus responsible for return shipping (including risk). You should package the product well, and preferably in the same packaging that the product was sent to you in to minimize the risk of transport damage. When returning a product, the order number should always be stated. If you exercise your right to cancel, the purchase amount will be refunded as soon as possible, but no later than within 14 days from when Altered received the product from you, or from when you can show that the product was sent back, whichever occurs first. Altered will use the same means of payment for the refund that you have used for the payment of the product. If you have used or tested the product to a greater extent than would have been necessary to determine its properties or function, Altered may require compensation from you for the product’s depreciation. The right to cancel does not apply to traders.